CRM Manager
Chatsworth, CA
Full Time
Manager/Supervisor
Position Overview:
The CRM Manager’s responsibility is to manage the CRM data and daily operations of the sales support team. The CRM Manager will specialize in qualifying and distributing incoming leads and collaborate with the sales team to ensure proper follow-up with each lead. The position of CRM Manager requires a wide variety of skills, especially those related to sales and communication between clients and the sales department.
Job Duties:
The execution of CRM Management strategies that aim to increase customer loyalty:
The CRM Manager’s responsibility is to manage the CRM data and daily operations of the sales support team. The CRM Manager will specialize in qualifying and distributing incoming leads and collaborate with the sales team to ensure proper follow-up with each lead. The position of CRM Manager requires a wide variety of skills, especially those related to sales and communication between clients and the sales department.
Job Duties:
The execution of CRM Management strategies that aim to increase customer loyalty:
- Creating and executing a set of universal customer relationship procedures and implementing them at every level of the company
- Overseeing distribution process of leads to the sales team
- Proficient in the tactics and daily responsibilities of each team member within Sales Support
- Analyzing CRM data and customer journeys, to increase sales based on the received information
- Dividing the customer database by certain relevant customer characteristics and personalizing the approach accordingly
- Supervising the organization's direct communication with customers and promptly solving any issues
- Using existing customer information to identify new potential customers and target audiences
- Implementing new and more cost-efficient communication channels with customers
- Constantly testing all customer interaction procedures and making sure the most efficient approaches are always prioritized
- Coordinating multiple departments regarding their customer interactions and finding ways to increase the level and effectiveness of their cooperation
- Constantly studying the organization's direct competitors and analyzing how they handle customer relationships
- Communicating directly with customers and acknowledging their issues
- Be a player and coach of daily duties, ability to lead by the best example
- Associates degree
- Minimum 4 years of relevant job experience (CRM Management)
- IT Technical proficiency, Customer Relationship Management (CRM) systems, M365, and Excel
- Effective Communication Skills
- Customer relationship skills
- This position requires working fully on-site in our corporate office
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